FOI (Freedom of Information) - Total Received - (YTD)

FOI & EIR - Total Received - (YTD). The Freedom of Information Act 2000 (FOI) was intended to promote a culture of openness and accountability by giving people the right to...

% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service

% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service

% of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a service

% of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a service

% of the Talkabout panel who speak negatively about the council

% of staff who do not believe action will be taken following this survey

% of staff who believe action will be taken following this survey

% of staff who would not recommend the council as a good place to work

% of staff who would recommend the council as a good place to work

Key Corporate Risks - CYC

Number of Concerns received *This indicator has been discontinued

Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after...

STREET LIGHTING - % issues resolved within target time (SLA)

STREET LIGHTING - Average time taken to resolve issues (Working days)

Amber rated Large Projects - CYC. RAG (red-amber-green) project rating is used in project management for indicating the progress of projects. This measure shows the number of...

Red rated Large Projects - CYC. RAG (red-amber-green) project rating is used in project management for indicating the progress of projects. This measure shows the number of...

Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency) - CYC This measure gives an understanding of the planning process of the council's expenditure....

Forecast Budget Outturn (£000s Overspent / -Underspent) - All Directorates

Deprivation: % of the population living in the 20% most deprived Lower Super Output Areas *This indicator has been discontinued

Number of days taken to process Housing Benefit new claims and change events (DWP measure). This establishes the average time it takes to process a new Housing Benefit claim or...

% of the Talkabout panel who speak positively about the council

% of Talkabout panel who state it is not important that residents can influence decisions in their local area

% of Talkabout panel who state it is important that residents can influence decisions in their local area