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Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency) - CYC
Transparency
Forecast Budget Outturn (£000s Overspent / -Underspent) (excluding contingency) - CYC This measure gives an understanding of the planning process of the council's expenditure....
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Forecast Budget Outturn (£000s Overspent / -Underspent) - All Directorates
Transparency
Forecast Budget Outturn (£000s Overspent / -Underspent) - All Directorates
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Performance Indicators : Transparency
Transparency
Key Performance Indicators related to Transparency
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CYC Chief Operating Officer’s diary
Transparency
Diary of City of York Council's Chief Operating Officer’s diary - from the 1st January 2019 onwards
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Major Projects Highlight Reports
Business and Economy | Transparency
Monthly highlight reports for major City of York Council projects. Highlight reports are produced throughout the project lifecycle, they provide the board (and other...
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Number of unique users on york.gov.uk – (where cookies consented)
Transparency
Number of unique users on york.gov.uk – (where cookies consented)
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YCC % Calls Answered - TOTAL
Transparency
YCC % Calls Answered - TOTAL *This indicator has been discontinued
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YCC % Calls answered in 20 seconds - TOTAL
Transparency
YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued
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% of the Talkabout panel reporting a ‘poor’ experience when they last...
Transparency
% of the Talkabout panel reporting a ‘poor’ experience when they last contacted the council about a service
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% of the Talkabout panel reporting a ‘satisfactory’ experience when they...
Transparency
% of the Talkabout panel reporting a ‘satisfactory’ experience when they last contacted the council about a service
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% of the Talkabout panel reporting a ‘good’ experience when they last...
Transparency
% of the Talkabout panel reporting a ‘good’ experience when they last contacted the council about a service
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% of the Talkabout panel reporting an ‘excellent’ experience when they last...
Transparency
% of the Talkabout panel reporting an ‘excellent’ experience when they last contacted the council about a service
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Non-domestic receipts collected in year (£m) - (YTD)
Transparency
Non-domestic receipts collected in year (£m) - (YTD)
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CYC stand-alone apprenticeships (excluding schools) - (Snapshot)
Transparency
CYC stand-alone apprenticeships (excluding schools) - (Snapshot)
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Average Benefit Caseload for CYC
Transparency
Average Benefit Caseload for CYC
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Benefit Reception Numbers
Transparency
Benefit Reception Numbers
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Number of days taken to process Housing Benefit new claims and change events...
Transparency
Number of days taken to process Housing Benefit new claims and change events (DWP measure). This establishes the average time it takes to process a new Housing Benefit claim or...
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% reduction in council tax prior year's balances - (YTD)
Transparency
% reduction in council tax prior year's balances - (YTD)
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% reduction in non-domestic rates prior year's balances - (YTD)
Transparency
% reduction in non-domestic rates prior year's balances - (YTD)
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% of non-domestic rates collected in year - (YTD)
Transparency
% of non-domestic rates collected in year - (YTD)
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Council tax receipts collected in year (£m) - (YTD)
Transparency
Council tax receipts collected in year (£m) - (YTD)
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% of council tax collected in year - (YTD)
Transparency
% of council tax collected in year - (YTD)
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Number of Concerns received
Transparency
Number of Concerns received *This indicator has been discontinued
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Overall Customer Centre Satisfaction (%) - CYC
Transparency
Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after...
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Polling Stations in York
Transparency
Polling Stations in York, reflecting the changes that were introduced in 2025. For further information please visit Polling Districts in York *Please note that the data...