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STREET CLEANING - Number of issues reported
STREET CLEANING - Number of issues reported
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Street Lighting - Number of issues reported online (Oracle CRM)
Street Lighting - Number of issues reported online (Oracle CRM)
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% of the panel reporting a ‘poor’ experience when they last contacted the cou...
% of the panel reporting a ‘poor’ experience when they last contacted the council about a service
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% of the panel reporting a ‘satisfactory’ experience when they last contacted...
% of the panel reporting a ‘satisfactory’ experience when they last contacted the council about a service
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% of the panel reporting a ‘good’ experience when they last contacted the cou...
% of the panel reporting a ‘good’ experience when they last contacted the council about a service
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% of the panel reporting an ‘excellent’ experience when they last contacted t...
% of the panel reporting an ‘excellent’ experience when they last contacted the council about a service
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PDR Completion (%) - CYC - (Snapshot)
PDR Completion (%) - CYC - (Snapshot). City of York Council employees are given a Personal Development Review (PDR) each year in May. This measure shows what percentage of...
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Staff FTE - CYC Total (Excluding Schools) - (Snapshot)
Staff FTE - CYC Total (Excluding Schools) - (Snapshot). This measure gives the total number of Full Time Equivalent (FTE) people employed directly by the council (excluding...
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Overall Customer Centre Satisfaction (%) - CYC
Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the...
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% of external calls answered within 20 seconds - CYC
% of external calls answered within 20 seconds - CYC. This quarterly figure shows the council's speed of reaction by calculating the percentage of number of calls answered...
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Fly-tipping - All Incidents
This dataset contains all fly-tipping incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from July 2019 onwards. Please note the...
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Street Lighting - Last 30 Days Incidents
This dataset contains the most recent street lighting incidents in York - covering a 30 days period. The information presented has been recorded in City of York Council’s...
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Street Lighting - All Incidents
This dataset contains all street lighting incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from March 2019 onwards. Please note...
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Fly-tipping - Last 30 Days Incidents
This dataset contains the most recent fly-tipping incidents in York - covering a 30 days period. The information presented has been recorded in City of York Council’s customer...
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Street Cleaning - Last 30 Days Incidents
This dataset contains the most recent street cleaning incidents in York - covering a 30 days period. The information presented has been recorded in City of York Council’s...
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Street Cleaning - All Incidents
This dataset contains all street cleaning incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from February 2019 onwards. Please...
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Street Lighting - Unresolved Incidents
This dataset contains current unresolved street lighting incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from March 2019...
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Street Cleaning - Unresolved Incidents
This dataset contains current unresolved street cleaning incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from February 2019...
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Fly-tipping - Unresolved Incidents
This dataset contains current unresolved fly-tipping incidents in York recorded in City of York Council’s customer relationship management (CRM) tool from July 2019 onwards....
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Council Plan Consultation September 2019
York Council carried out a consultation between August and September 2019 where residents had the opportunity to feedback on eight city outcomes proposed for the 2019-23 Council...
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