Number of unique users on york.gov.uk – (where cookies consented)

Street Lighting - % of cases raised online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

YCC % Calls Answered - TOTAL *This indicator has been discontinued

YCC % Calls answered in 20 seconds - TOTAL *This indicator has been discontinued

YCC Average Speed of answer - Operators

% of web chats engaged within service level (20 seconds)

Number of Complaints (All Stages) - Waste Services

Room Occupancy

Voluntary Turnover (%) - CYC Total (Excluding Schools)

Voluntary Turnover (%) - CYC Total (Including Schools)

Voluntary Turnover (%) - CYC Total (Excluding Schools) - (Rolling 12 Month). The measure shows the percentage of the workforce who leave voluntary and is calculated by dividing...

Voluntary Turnover (%) - CYC Total (Including Schools) - (Rolling 12 Month)

Average sickness days per FTE - Schools - (Rolling 12 Month)

Average sickness days per FTE - CYC (Excluding Schools) - (Rolling 12 Month). Sickness information is recorded to ensure employees are appropriately supported at work and also...

Average sickness days per FTE - CYC (Including Schools) - (Rolling 12 Month)

Staff FTE - CYC Total (Excluding Schools) - (Snapshot). This measure gives the total number of Full Time Equivalent (FTE) people employed directly by the council (excluding...

Staff FTE - CYC Total (Including Schools) - (Snapshot)

Staff Headcount - CYC Total (Excluding Schools) - (Snapshot)

Staff Headcount - CYC Total (Including Schools) - (Snapshot)

Number of new datasets added to "yorkopendata.org"

Number of hits on "yorkopendata.org"