FOI & EIR - Total Received The Freedom of Information Act 2000 (FOI) was intended to promote a culture of openness and accountability by giving people the right to access...

Amber rated Large Projects - CYC. RAG (red-amber-green) project rating is used in project management for indicating the progress of projects. This measure shows the number of...

Red rated Large Projects - CYC. RAG (red-amber-green) project rating is used in project management for indicating the progress of projects. This measure shows the number of...

STREET LIGHTING - % issues resolved within target time (SLA)

STREET LIGHTING - Average time taken to resolve issues (Working days)

City of York Council’s response to the Fair Funding Review 2.0. This is a consultation on the government’s proposed approach to local authority funding reform through the Local...

Street Lighting - % of cases raised online (Oracle CRM)

STREET CLEANING - Number of issues reported

Street Lighting - Number of issues reported online (Oracle CRM)

YCC & Benefits % Calls Answered - TOTAL

YCC & Benefits % Calls answered in 20 seconds - TOTAL

YCC Average Speed of answer - Operators

% of web chats engaged within service level (20 seconds)

% of the Talkabout panel who speak negatively about the council

% of the Talkabout panel who speak positively about the council

% of Talkabout panel who state it is not important that residents can influence decisions in their local area

% of Talkabout panel who state it is important that residents can influence decisions in their local area

% of Talkabout panel who disagree that they can influence decisions in their local area

% of Talkabout panel who agree that they can influence decisions in their local area This is a measure of the Talkabout panel members who agree that they can influence decisions...

% of staff who do not believe action will be taken following this survey

% of staff who believe action will be taken following this survey

% of staff who would not recommend the council as a good place to work

% of staff who would recommend the council as a good place to work

% of supplier invoices paid within 30 days (including disputed) This data along with the interest paid (£) to suppliers due to late payment of invoices and the interest liable...

Interest liable (£) to suppliers due to late payment of invoices (including interest paid) This data along with the interest paid (£) to suppliers due to late payment of...