% of the Talkabout panel who speak negatively about the council

% of the Talkabout panel who speak positively about the council

% of Talkabout panel who state it is not important that residents can influence decisions in their local area

% of Talkabout panel who state it is important that residents can influence decisions in their local area

% of Talkabout panel who disagree that they can influence decisions in their local area

% of Talkabout panel who agree that they can influence decisions in their local area This is a measure of the Talkabout panel members who agree that they can influence decisions...

% of staff who do not believe action will be taken following this survey

% of staff who believe action will be taken following this survey

% of staff who would not recommend the council as a good place to work

% of staff who would recommend the council as a good place to work

% of supplier invoices paid within 30 days (including disputed) This data along with the interest paid (£) to suppliers due to late payment of invoices and the interest liable...

Interest liable (£) to suppliers due to late payment of invoices (including interest paid) This data along with the interest paid (£) to suppliers due to late payment of...

Interest paid (£) to suppliers due to late payment of invoices. This data along with the interest liable (£) to suppliers due to late payment of invoices and the % of supplier...

Non-domestic receipts collected in year (£m) - (YTD)

CYC stand-alone apprenticeships (excluding schools) - (Snapshot)

Average Benefit Caseload for CYC

Benefit Reception Numbers

Number of days taken to process Housing Benefit new claims and change events (DWP measure). This establishes the average time it takes to process a new Housing Benefit claim or...

% reduction in council tax prior year's balances - (YTD)

% reduction in non-domestic rates prior year's balances - (YTD)

% of non-domestic rates collected in year - (YTD)

Council tax receipts collected in year (£m) - (YTD)

% of council tax collected in year - (YTD)

Number of Concerns received *This indicator has been discontinued

Overall Customer Centre Satisfaction (%) - CYC. Customers are offered the chance to leave feedback after they contact the council's Customer Centre over the phone or after...